Client Feedback / Testimonials
Lynda Abshoff, AVP and Brenda Hancock, AVP Canadian Division, Manulife Financial:
We’d like to take this opportunity to sincerely thank you for your effort and support during the 3 year planning process. Without your effort, hard work and commitment to the quality of the process, we would not have been as successful as we have been. This is a new process for the organization and involved a large number of people from every aspect of our business. It is challenging and with your help, we have made significant improvements on the process of providing the management team with information to make some tough decisions.
Hospital for Sick Children
Eileen Page helped one of my key managers address major interpersonal conflicts and team morale issues within her team. She helped her identify root cause of issues and encouraged her to improve communication with team members, provide and receive regular feedback, as well as identify and deal with issues proactively. I expected this engagement to be long and painful, based on the extent of the issues with the team. As it turns out, the process was short and very well received by the manager involved. It was a pleasure dealing with Eileen in that she quickly zeroed in on the problem and was able to deliver rapid results with no fuss, while also keeping me informed. This level of personal attention from a top-notch individual, specifically tailored to my needs, is rare and refreshing.
Jill Rebman VP US Division, Manulife Financial:
There once was a consultant named Eileen
Who on process redesign, was quite keen
She showed us the way
To enter the fray
And achieve results that are supreme
Project CPR Process Redesign Update, Customer Service Representative, US Division, Manulife Financial:
So let me set the scene … it’s now the middle of August, call volumes are through the roof, vacations and turnover have created a staff shortage, no new tools and I’m still on a team with no name!!! Enter Eileen – Guru of Process Redesign. I still remember our first meeting, she’s presenting and I’m thinking to myself – what kinda accent is that?
After I managed to focus on what she was presenting, I realized that she had a pretty good plan and if it worked could really provide some much needed relief… it could even make .. dare I say it … efficient! Don’t think that Eileen’s presentation was an easy sell by any means.. we gave her the third degree: What kind of successes have you had in the past?
What kind of impact will this have on the employees? on our managers? What kind of resource commitment/time frame is required? What makes your approach more successful than your competition? And the big question for me: Have you ever seen this sort of initiative fail? I think I was convinced when she said that in her over 20 years of experience, she has never been involved in a process redesign that didn’t have some measure of success!
I think our team was convinced when she was willing to teach us her methodology so that we could empower ourselves to make our own changes in the future. And the rest, my friends is history… well almost…I couldn’t end without my unsolicited opinion. I think the most challenging thing for me was taking that leap of faith – after all it’s not every day that we are asked to abandon all reservations and open ourselves to uncharted territory. Especially for me; I spend so much energy formulating these grand plans, that I often don’t have any energy left to execute them.
Taking one step at a time is a valid choice that many of us overlook because we fear the unknown. The pilot team members have really impressed me, day to day tasks have become real challenges and nothing has been consistent! Yet they continue to try… slowly but surely, they are drawing the maps – moving us in a direction I think we are all proud of.
As a CSR, I would have wanted to move in this direction: it was so frustrating to make a promise to a client I couldn’t keep and pester my peers in order to meet deadlines. As a member of the larger business community, I appreciate that better processes are imperative to our continued survival in a highly competitive environment.
V P Sales, Chemline Plastics
The content is current and applicable. I am culling a plethora of new and insightful methodologies that are assisting me in dealing with my team-mates, business associates and customers.
Program Manager, Standard Aero Ltd.
I don’t think I ever learned so much in three weeks. This has been the greatest learning experience in my life.
Controller, Slocan Forest Products
I learned a lot about people, not excluding the chap who is sitting in front of this laptop right now. I found that this course got me thinking on so many levels that it is going to have staying power. The learning will stay with me a long time, and that is a good thing.
Client Feedback on Transformation
CS Management Team, US Division, Manulife Financial:
Thanks for your efforts with the CPR workshop. It was a huge success!!
Jane Dale, M.D. Mayo Medical Laboratories:
I would like to thank you for your efforts during the first phase of our process transformation project. Working with you was a pleasure, as well as a learning experience. The Department made tremendous strides during the past two months, which obviously could not have been made without Eileen’s help. Hopefully we will be able to work together again in the future.
The Staff and Board, Kingston Literacy:
Thank you so much for spending the day with us. Both Board and Staff found it very useful to hear each other’s ideas and to recognize our starting points for future planning. Your skilled facilitation and broad-based perspective were vital to the success of the day.
Client Feedback on Coaching
Dianne Dubecki, Director, Corporate Manulife Financial:
Your quiet strength and personal integrity provide inspiration. You support and encourage growth in the people you work with. Working with you is always a pleasure
Ayub Hamid, Auditor, Corporate, Manulife Financial:
You are one of the finest people I have had the privilege to meet. You really are a people person true to your guiding principles, methodology and views. I wish I had had more opportunity to work with you. Thank you for all your help and attention.
Sharon Kirby, Marketing Executive:
If you ever wondered about the influence that you have on people, I could never have written a letter like the one attached, had I not gained so much working with you.
Tina Picchi:
Grateful for our profound encounter
Giovanni Salas, Entrepreneur Knowledge4You:
Working with you was an excellent experience for me. More people should have the opportunity to be coached.
Kathie Wilkie, Executive Director, CMLTO:
I’m still savouring my thoughts and feelings from the weekend. It was FANTASTIC! I feel much more relaxed, calm and focused…. the space felt very comfortable. The design, flow and pace of the program were excellent. The exercise was very mentally draining and I found it very enlightening. You are a respectful and wonderful person, an excellent facilitator and really care about what you do.
More Client Testimonials
- Brings a calm presence, a strategic mind and a variety of leadership experience, knowledge and resources to explore my leadership style, my impact on others and my thinking about aligning the leadership team and organization around the mission, vision and values, as well as leading up in the corporation and beyond.
- Available for important and urgent conversations, listens well, creates an environment for reflection, brings alternate perspectives, challenges my thinking and, provides a mirror for me to learn about myself and my interaction with others.
- Finds the client-coach relationship that will enhance the learning for my current and longer-term learning and development, as well as a sounding board for strategic, political and often sensitive issues.
- Developed my personal coaching goals based on a 360 and other assessments, as well as my own assessment of what is important in enhancing my effectiveness as a leader.
- Trusted and maintains confidentiality even as she works with me, and each of my direct reports individually. She encourages each of us to talk to each other whenever there are issues or conflict between us and about our learning agendas. The past year has been both challenging and very satisfying in my own learning and the success of my organization.
- It makes us more open to other people and ideas. It helps us understand each other and how our peers and people think so that we can be more effective with each other. It also helps us understand ourselves and our own needs and how to operate best. Finally, it makes feedback safer to do and this in turn allows everyone to work on constant improvement.
- The program has simply been enlightening; when I interact with individuals I find I’m listening in a different way and delving more deeply in the conversation that I have ever previously done.
- Very grounded and experienced in the practical application of the tools and transmitted that experience to help participants. Very patient and straight forward in addressing issues and changing dynamics.
- Fantastic experience. So glad I decided to participate in the program, these are precisely the tools that my organization and I can benefit from.
